403 Forbidden

In this article

• Cause
• How to solve

Cause

1. Corrupt .htaccess  file
2. The server firewall blocks requests from the Woosa midlayer server

How to solve

1. There can be many reasons why a .htaccess file is corrupted. It can happen already by installing a new plugin for example. Luckily it’s easy to solve!

   
   

   Log in to the root folder of your WordPress installation via FTP and rename the .htaccess  file to .htaccess_old . Next, go to your WordPress dashboard -> General -> Permalinks and hit the save button. This generated a new and clean .htaccess file. You can check this by going to your WordPress installation root folder via FTP again.

   
   

   After that, try to click the button Click to register again.

2. To solve this issue we advise whitelisting the Woosa midlayer IP addresses on server level. You can find the IP addresses here.