This User Guide will explain everything you need to know before starting with our BigBuy WooCommerce plugin version 2.0.0 or higher.
Download, install & activate the plugin
First, you'll need to start a subscription at woosa.com for one of our plans.
Second, you’ll need to select the plugin you would like to use via your Woosa account.
Third, you can download and install the plugin in your WordPress dashboard.
Last but not least, you can activate your Woosa license key in the settings of our plugin.
Questions and Support
What is BigBuy?
BigBuy is a business webshop specializing in the electronics and technology categories. Besides offering various services such as fulfillment, they act like a Dropshipping supplier.
One of the most significant benefits of BigBuy is its wide range of premium brands and distribution channels in Europe. BigBuy is one of the less well-known dropshipping suppliers that can offer a 2-3 day delivery time in almost all European countries. That is one of the main reasons, BigBuy is one of the most popular dropshipping suppliers.
Before you start: create a BigBuy Dropshipping account
To be able to start with dropshipping via BigBuy, you will first need to sign up for a BigBuy dropshipping account. You can sign up for free via bigbuy.eu, by clicking the Create account button right above the menu.
You can immediately start with selling products from BigBuy after you have subscribed to one of their paid subscription plans. To be able to use our BigBuy dropshipping plugin for WooCommerce, you will need to choose the E-commerce Pack. Once you have done that, you can immediately start selling the entire product catalog of BigBuy with over 80,000 products.
Since we are a partner of BigBuy we can offer your 20% discount on the E-commerce Pack. You can use the following coupon code: DISCOUNT20.
Authorization & License
BigBuy API key
You can find the BigBuy API key in your BigBuy account.
Go to bigbuy.eu
Click on My account right above and select Control panel in the dropdown menu
Click in the My account dashboard on the tab Synchronise with BigBuy
Copy the API key Sandbox or API key Production
Log in to your WordPress dashboard
Go to BigBuy > Authorization
Fill in the API key you have just copied
Click the button Click to authorize
The status should change to Authorized in green
Does the authorization fail? Please check our list of errors for the BigBuy WooCommerce plugin.
Woosa license key
As with all our software, usage of our plugins requires an active Woosa license key. Follow our Getting Started article activating your Woosa license key to make sure your license key is activated before you start any processes with our plugins.
Track & Trace code in customer emails
Once an order has been placed on your webshop, the customer wants to receive updates about their shipment. The most common way to update a customer is by sharing the Track & Trace code of the shipping carrier.
Our plugin will import the Track & Trace code in the particular WooCommerce order, however that part is only visible to you as a webshop owner. The Track & Trace to customer emails setting will enable you to automatically send the Track & Trace code to the customer. We depend on the default WooCommerce email templates. If the Track & Trace code doesn’t show or you’re using custom email templates, let your developer check how to display Track & Trace code in emails.
Choose your payment method
We want to automate your dropshipping process, including shipping orders. To automate this process, BigBuy must have a payment method configured. This payment method will be charged when you receive a customer order submitted to BigBuy for shipment.
There are two possible payment methods to select, which both should be configured in your BigBuy dropshipping account before you can use them in the WooCommerce plugin.
Moneybox is a deposit payment method, offered by BigBuy. You must put money in the Moneybox and have a positive balance before using it.
This also means your order will not be automatically be shipped, without having a positive balance. You will receive an error for that within the WooCommerce order. This also means, you need to frequently and manually deposit money.
PayPal is the most easiest payment method to use, since your PayPal account will be automatically charged. However, this only counts when your PayPal account is active and has a positive balance.
In both cases, you need to make sure your balance is positive. However, with PayPal this is a bit easier since you can connect a bank account or creditcard to it.
Use an external cron job
A cron job is a scheduled task in your webshop, which will occur regularly. For example, updating the stock can be scheduled every 60 minutes. The cron job makes sure the task will be processed every 60 minutes. It “pings” your webshop to start that process on time.
The WordPress cron job system is unreliable, mainly if you are starting a new webshop with few visitors. It will only “ping” your webshop, when someone is visiting your website (including yourself). You can imagine that visiting your website every 60 minutes to trigger a cron job, beats its target.
Another reason to not rely on the WordPress cron job is that you have less options to adjust the schedule. Some processes can increase to load on your server and you might want them to run only during the night. In both cases we advise you to use an external cron job.
There are two options to configure an external cron job:
[DIFFICULT] On your server (i.e. cPanel)
[EASY] The Woosa cron server
On your server
Please consult a developer or server expert to configure a cron job on your own server.
The Woosa cron server
Woosa has a cron server where we can configure your cron URL to “ping” your webshop, at any schedule. Want to go for the easy way? Submit a ticket a request to configure your cron URL.
Preserve Stock Offset
To prevent selling products in your webshop that are already out of stock at BigBuy, you can use the Preserve Stock Offset setting. Simply go to WordPress dashboard > BigBuy tab > General settings mini-tab and fill in a number in the input field. Not sure how to use this setting? Let’s explain more in debt why we have introduced this setting.
As you might have noticed, BigBuy has a lot of webshops that are using their dropshipping solution. This means you will have a lot of competition worldwide, in the same product catalog. This also means that a product can have a stock of 8 now, but can be out of stock within a few minutes. That situation will mainly occur with popular products.
Besides BigBuy only updates their stock once every 30 minutes, which causes a slight delay in the stock level in your webshop. We have introduced the Preserve Stock Offset setting to prevent you from selling products that are already out of stock. What it does? Let’s describe it with an example:
Let’s say you are selling a keyboard with the SKU number S55019227. This is a very popular keyboard. It is 14:31 and the stock level at BigBuy is 8. BigBuy will only update its stock around 15:00 again.
However in that short period, 10 other webshops have sold the product with SKU number S55019227. This means the actual stock level is -2 instead of 8. Already 2 webshops need to disappoint their customers.
Nevertheless, your webshop will still say a stock level of 8 and therefore customers still think they can purchase the product. Let’s say, a customer has purchased the product.
Only when sending the order to BigBuy, you will find out that BigBuy can no longer deliver this product because it is out of stock. You need to contact your customer to disappoint them and will lose revenue.
We could have prevented this situation by configuring the Preserve Stock Offset with value 10 for example. This means, when a product reaches stock level 10 or lower in your webshop the product will be set out of stock.
We are doing our very best to update the stock levels as soon as possible, but need to deal with the amount of webshops using BigBuy and the delays of BigBuy itself. Therefore we have introduced the Preserver Stock Offset setting, so that we can prevent disappointed and losing revenue as much as possible.
When you enable the checkbox for Debug Mode, all data our plugins add will be visible in Custom Fields. For example: when a BigBuy order number is present, it will show the name and value of that particular field.
Custom Fields can be adjusted, deleted or added. In this way developers can debug issues.
When you activate a WordPress plugin it will add information to your database. The database stores this information, until you remove it yourself. Also when you disable and even delete a plugin, the database tables will still exist. This has a benefit and a downside at the same time.
If you keep the database tables stored, the plugin will remember the data once you re-install it. However, it can also take up unnecessary space in your database table. It is up to you what your expectation for the future is!
Automatic handling of orders
Send orders to BigBuy
One of the biggest advantages of working with a dropshipping supplier like BigBuy, is that they send orders directly to your customers. Because of this, you don’t have to purchase or pre-finance products yourself.
However, BigBuy must know the ordered products and the customer's address details to be able to send the order. Therefore we have added the setting Send orders to BigBuy in the plugin settings. In this way, you can decide when a WooCommerce order should be sent to BigBuy automatically for shipment.
You can choose 3 triggers to send orders to BigBuy:
Disable this, I will do it manually.
Automatically when order status is completed.
Automatically when order status is processing.
In this case we mean the status of the WooCommerce order.
Now you have configured all general settings with, we can almost start to import products into our WooCommerce store. Go to BigBuy tab > Synchronization mini-tab.
Import products as draft
When this checkbox is enabled, all new products will be imported with Draft status in WooCommerce.
Why would you use this functionality? Because BigBuy products will be imported with the content that BigBuy provides and therefore is used by thousands of other webshops. You might want to prevent creating duplicate content and getting strikes from Google. Therefore the Draft status will buy you some time, to edit the product content and make it as unique as possible.
Exclude BigBuy brand from the product title
When you enable this checkbox, product titles that start with BigBuy will remove BigBuy from the title. This means product titles with BigBuy in the middle of the title, will not remove BigBuy.
BigBuy is not only a dropshipping supplier, they also produce products within their brand. Since they also have an online consumer store, using their brand can be a promotion for them.
Exclude products based on B2B price
The B2B price is the purchase price you pay BigBuy for that particular product.
For this setting you can configure a minimum and maximum amount. For example when the B2B price minimum is 50 and the maximum is 500, we’ll only import products within that price range.
This can be helpful if you don’t want to sell to cheap or to expensive products.
Include or exclude out of stock products
Some products in the BigBuy catalog are out of stock and therefore impossible to sell. You can decide wether or not to import out of stock products.
If you set this setting to exclude, all out of stock products won’t be imported to your WooCommerce shop. If you set this setting to include, all out of stock products will be imported.
Define how to calculate your selling price
Every seller wants to offer the best price with the biggest margin. Therefore we offer multiple options to configure a selling price.
Use same price as BigBuy
The BigBuy advise price, like they have on their consumer webshop.
Add a percentage amount above the B2B price of BigBuy.
Add a fixed amount above the B2B price of BigBuy.
You can either choose the same price as BigBuy or a percentage and fixed amount. It is not possible to combine the BigBuy price with a separate margin.
Automatically update product information
All products will be imported with the product information and content of BigBuy. You can decide yourself which content, you would like to update automatically.
Below a list of the product content provided by BigBuy:
If you want one of these not to be updated automatically please disable the checkbox in the synchronization settings of the plugin. You can find these via BigBuy tab > Synchronization mini-tab.
Manually edit product information
Edit product content (e.g. title and description)
Since a lot of webshops are using BigBuy as a dropshipping supplier, there is a lot of common product information circling around on the internet. We therefore advise you to manually edit your product information and make it unique.
You can manually edit the following product information:
Once you have edited the product information, make sure it will not be overridden by adjusting the automatically product update settings according to your changes.
Edit product category
You can give the categories individual names, you don't have to use the imported categories from BigBuy.
To do this log in to your WordPress backend.
Under BigBuy > Category Mapping you can link the BigBuy categories to your own categories.
Don't miss the "Connect" button!
After you have imported all products and categories into WooCommerce you can change the selected categories for products. In this way you can manually create new categories and connect them to the particular products.
If you use this option, make sure you have deactivated the synchronization of the categories, this option will override the manual set categories.
Change selling price
Once you have imported products with the selling price settings above, it can happen that you’re not happy with the selling price or margin. In that case, you can manually change the selling price of the WooCommerce product itself.
Make sure the price will not be updated automatically, by disabling the checkbox in the synchronization settings mini-tab.
Add or change product attributes
Our BigBuy plugin for WooCommerce adds the following attributes during the product import:
Number of packages
Is there a relevant attribute missing? Feel free to add those manually. All attributes can be used in the Appearance > Widgets > Shop Sidebar > Filter by Attributes to make them visible in the sidebar of the catalog.
Usage of an external cron job
A cron job can be configured for scheduling tasks to be executed in the future. This is normally used to schedule a task that is executed periodically – for example, to send out a notice every morning.
All plugins of Woosa rely on cron jobs for tasks like updating stock, price and other relevant product content. Woosa uses the WP cron and Scheduled Actions in WooCommerce to execute those tasks on time. In some cases a hosting provider or third-party plugin can interfere with our cron jobs and block update processes. That’s why we have introduced our external cron job.
If you have enabled the checkbox to use an external cron job, you’ll need to configure the URL on an external server including the scheduling scheme. This can be your own server or the Woosa cron server.
List of actions
The list of actions in all our dropshipping plugins for WooCommerce, shows what the synchronization is currently doing. It checks for example every 60 minutes if an order shipped by vidaXL has any updates. While it is executing this action, you will see it turning green.
The biggest misconception about this table is that actions with inactive status are not working in the shop. However, what it means is that it is currently not active. Once the time is there to run that action, it will become active and green.
This tool will clear the entire cache of the plugin.
Clear feed cache
This tool will clear the feed cache. Use this when you really need to bring back the products that have been completely removed from your shop.
Warning: Using this tool too often may slow down the plugin processes.
Request stock & price update
This tool will request stock & price update for all the products from the selected feed categories. This is not an instant process, it may take up to 1h to receive the data.
Delete imported products
This tool will completely delete, from your shop, all the imported products from BigBuy.
Run migration to v2
In case the migration got stuck or things are not working properly after migration then use this tool to run again the migration.
All (error) logs related to our plugins. In this way, a developer can debug when an error occurs.
Can't figure it out? You can always send a message to the support team via the chat bubble at the bottom right 🎈 Support to the rescue 👨💻 👩💻