There are a few reasons why your bol.com orders aren't importing in WooCommerce:
You already processed the order in bol.com
The plugin's background tasks aren't working
The import orders option is disabled
Too low server resources
Let's go through each one by one.
You already processed the order in bol.com
The bol.com plugin can only import orders in WooCommerce that aren't processed on bol.com yet, they must have the Open status.
The plugin's background tasks aren't working
It's possible that the plugin's scheduled action bol_perform isn't being processed every minute, causing delays in the plugin's background processes. To solve this, you can enable the Heartbeat option in the plugin settings.
This will create a cron job on our server that will ping your shop every minute, to avoid scheduled actions.
The import orders option is disabled
In the plugin settings, Synchronization tab, it's likely that the option to import orders is disabled. To enable this, please follow these steps:
In your WordPress backend, go to the plugin settings
Click on the Synchronization tab
Then click on the Orders header
Enable the option Import Orders
Lastly, Save Changes
Important: If you are specifically missing FBB orders (Fulfilment by bol.com) then also enable the option: Include FBB orders.
Too low server resources
If you have low server resources, then it's possible the plugin is stuck because of this. In the plugin settings, you can specifically see which resources are too low and need to be increased.
If you don't see this message displayed, then your resources are good.
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